Why was I declined for a payment plan?

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We're sorry that we couldn't approve you for a payment plan at this time. All customers are assessed based on the information supplied at checkout. We were either unable to verify your identity or you did not pass our customer assessment guidelines. Here are a few possible reasons:

  • We couldn't gather sufficient credit information from Equifax (Canada)/Experian (USA) to make a decision

  • Your credit information was locked or on freeze at Equifax (Canada)/Experian (USA)

  • Your credit information didn't allow us to provide an approval

  • History of late or unsuccessful payments with Wizebank

  • You already have a payment plan outstanding and haven't completed over 80% of payments yet

We hope you'll consider us again in the future.


Tip: Ensure all information in your application matches your personal details. This includes your legal name, address, and banking information (if applicable).


Does this mean I can't complete my purchase?

You can still complete your purchase, however, you will need to checkout with another payment method.


But I've used Wizebank before.

If you've been declined, you will need to wait a few months before you are eligible for a reassessment. Even previous Wizebank customers must pass this assessment again with each new order.


Will I be able to use Wizebank in the future?

Each order is assessed at the time is placed for both new and returning customers. We recommend you try Wizebank for future checkouts to see if we can approve your payment.

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