Students

Getting Started With Wizebank

• My Credit Report is Frozen/Locked
• Who can use Wizebank?
• Do I need to have a Canadian or American mobile number?
• Is there a minimum purchase amount?
• Why was I declined for a payment plan?
• Does Wizebank check my credit?

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Make a Payment

• When are my payments due?
• How long do I have to pay off my payment plan?
• Why hasn't my payment been debited yet?
• How can I update my payment method?
• What methods of payment does Wizebank accept?

Order Confirmation

• Why haven't I received my order?
• Where can I review my payment plan?

Account Balance

• How can I check my account balance?
• Can I pay off an order early?

Refunds

• How do refunds work?

Missed or Late Payments

• What if I can't make my payment on time?
• Why did my pre-authorized payment fail?
• Will I be charged any fees for missing a payment?